FIRE SUPPRESSION SPRINKLER SYSTEM MONITORING SERVICE

(DamarNet RAR Service - For Bell Canada Leased - DVACS - Lines - See the preceding guide.)

The information provided in this user guide pertains to fire suppression sprinkler system monitoring service provided by our exclusive DamarNet RAR redundant reporting system. If you are in doubt as to the communication facilities employed for your service please contact our ULC Listed Signal Receiving Center at 800-265-7562 and we will be glad to answer any questions you may have.

This User Guide is provided to help you understand the services we are providing and the relationship between you, Damar Security Systems and your fire suppression sprinkler system service company or contractor. Damar Security Systems provides inspection, testing and repair services for the fire alarm signal transmission equipment but we do not test, inspect or maintain your fire suppression sprinkler system.

In many cases the Ontario Building Code or the Ontario Fire Code requires the monitoring and supervision of a fire suppression sprinkler system by means of our services. Continuing monitoring and supervision may be part of the requirements for continued occupancy of your premises.

Damar Security Systems is "listed" by the Underwriters' Laboratories of Canada for the provision of "Fire Signal Receiving Center Systems and Services" and as such our service meets or exceeds the requirements of the Authorities Having Jurisdiction.

Damar Security Systems has been providing the highest degree of service and protection for our fire alarm monitoring customer since 1977. We appreciate the trust you have placed with us!

Signaling service between your premises and our Damar Signal Receiving Center (SRC) uses a combination of a digital dialer connected to a conventional telephone line and a long range radio network thus assuring you of the most reliable signal transmission system available. Under normal circumstances signals are sent to our SRC by two separate and independent methods. Should one network or the other fail, our SRC will be notified and we will commence corrective action immediately.

This is a representation of a typical fire suppression sprinkler system "riser" where Damar Security Systems will install or connect to signal sensing devices in order to monitor critical conditions.

We monitor as a minimum the following conditions:

• Waterflow Alarm
• Pressure Supervisory
• Water Supply Valve

Where there is a possibility of freezing we will also monitor the ambient temperature within the room housing the sprinkler riser(s).

Waterflow Alarm: This is an indication that there is water flowing through the sprinkler system. This can be caused by a sprinkler opening as a result of a fire or high temperature condition, a damaged or broken sprinkler, or other major leak in the sprinkler system. The fire department will be notified within thirty seconds of receipt of a waterflow alarm at the signal receiving center. A customer representative will be notified immediately also.

Pressure Supervisory: This is an indication that the pressure in the sprinkler system has dropped to a point where false waterflow alarms may be received as a result of changes in the municipal water supply system. Many newer fire suppression sprinkler system installations incorporate an automatic excess pressure pump arrangement to bring the pressure up prior to our signal set point. Should the excess pressure pump Damar Security Systems Signal Receiving Center will notify a customer representative as soon as possible.

Supply Valve Supervisory: In order to ensure that there is always a water supply available to extinguish a fire, Damar Security Systems monitors the condition of the main water supply valve to the sprinkler system. Upon receipt of a valve closure signal we will notify a customer representative as soon as possible.

Ambient Room Temperature: If provided, should the temperature within the room housing the fire suppression sprinkler system decreases to the point where there is a possibility of freezing, we will notify a customer representative as soon as possible.

Cabinet Tamper Signal: In the event that an unauthorized person should open our transmitter cabinet we will receive a tamper signal. Please make sure that all staff understand that there are no user serviceable components contained within our cabinet. In the event that the cabinet is opened we are obligated to attend at the premises and verify the integrity of our equipment and connections. Unless the cabinet tamper is the result of a technical problem our service response will be a chargeable service call.

Low Battery Signal: We supervise the condition of the standby battery within our signal transmitter. Our service technicians will investigate and take appropriate action.

Fail To Test: Our equipment may automatically generate a test signal to our signal receiving center. In the event that we do not receive an automatic test signal we will initiate corrective action.

Notification Procedure - Our procedure is to notify the fire department within thirty seconds of receipt of a waterflow alarm signal and notify you as soon as possible. In the absence of other direction from you, we will notify you as soon as possible following receipt of a supervisory or trouble signal. One exception is that in the event of a power failure where we have reason to believe that it is wide spread, we likely will not notify you of a primary power failure. You do have the option to give us direction in writing to hold the notification of fire alarm panel supervisory and/or trouble signals until the next working day. Such direction to us should only be given after carefully consideration of all aspects of the building fire protection system and the effect this may have on the premises fire safety plan.

It is important that we have a minimum of three contact persons to notify in the event of a fire alarm, supervisory or trouble conditions. Obviously during the daytime occupied hours the contact would be to the premises. Should there be any changes in your staff or their contact information please ensure that our Signal Receiving Center receives the updated information.

Restoration of Alarm, Supervisory or Trouble Conditions - There are no user functions to be performed on our fire alarm system monitoring equipment. Our monitoring equipment is simply a communication device and all operational functions related to the fire alarm system are performed at the fire alarm panel.

Notes Regarding Your Fire Alarm System: With regard to the operation of the fire suppression sprinkler system please be aware of the following. You should consult your sprinkler system service provider for the proper instructions for resetting the system, and correcting pressure drop and supply valve supervisory conditions. While our operators are more than willing to provide as much assistance as possible for our customers please understand that because of the numerous sprinkler system configurations and the related equipment which is not supplied, installed or serviced by Damar Security Systems our operators do not have adequate information to give you instructions or assistance in the operation of your fire suppression sprinkler system

Please be sure that construction and sprinkler system service contractors use caution around the sprinkler system. In the event that someone will be working on, or testing the sprinkler system please ensure that they call our Signal Receiving Center PRIOR to performing any work. They will need to identify the system number and provide their name and contact telephone number as well as an indication of how long they will be working on the sprinkler system. The system number is posted clearly on the sprinkler system and our signal transmitter cabinet. The telephone number for our signal receiving center is 800-265-7562 and this is also posted. They should place the monitoring out of service for sufficient time to complete their work. Should they complete their work prior to the indicated time they should call us again and we will be glad to place the monitoring back in service. If they do not call monitoring will automatically return to service at the designated time. This means that if they should continue to work on the fire alarm system after the expiration of the "out of service" time we will dispatch the fire department should we receive a fire alarm signal.

Our Obligations. We will visit your premises once every two months to perform a waterflow alarm test, once every six months to test the supervisory equipment, and once per year to conduct an operational test and inspection of our signal transmitting equipment. Damar Security Systems provides an "extended warranty" on the equipment that we supply and install and this means that except for intentional damage beyond our control, there is no charge for any repairs necessary to keep your fire suppression sprinkler system monitoring connection in proper operating order.

Upon receipt of an alarm signal we must notify the responding authority within thirty seconds. If you do not reset your waterflow alarm condition within eight hours we must follow-up and determine when you will be resetting the system. Upon receipt of a supervisory or trouble signal we will notify you as soon as possible and if you do not remedy a problem within twelve hours we must follow-up with you.

Where necessary, Damar Security Systems can issue a certificate from the Underwriters' Laboratories of Canada attesting to the fact the service being provided meets the requirement of CAN/ULC S-561, a National Standard of Canada.

Important Note. The terms, services and procedures contained herein are general in nature and in some cases the service provided or our obligations may be modified per the formal agreement for service.